Shipping policy

Processing Time

Orders are typically processed within 1–3 business days. Print-on-demand items (apparel, accessories, and home decor) may require additional production time of 3–7 business days before shipping.

Domestic Shipping (United States)

  • Express Shipping — $15.00, delivered in 2–5 business days
  • Standard Shipping — rates vary by product type and order weight
  • Economy Shipping — available on select items; rates vary by order weight
  • Free shipping may be available on qualifying orders

International Shipping

We ship to 27+ countries worldwide, including Canada, the UK, Australia, and most of Europe. Shipping rates are calculated at checkout based on destination and order weight.

Estimated delivery times for international orders are 7–21 business days depending on destination and carrier. Delays due to customs processing are outside our control.

EU Orders

We ship to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, and Sweden, among others. Shipping rates are calculated at checkout. Please note that import duties and taxes may apply depending on your country's regulations and are the responsibility of the customer unless otherwise stated at checkout.

Print-on-Demand Products

Some products — including apparel, hats, accessories, and home decor — are fulfilled by third-party print partners (Printify, Duplium, ArtsAdd) and ship directly from their facilities. These items may ship separately from other items in your order and may have different delivery timeframes.

Shopify Collective Products

Some products are sourced from partner merchants via Shopify Collective and ship directly from the supplier. Delivery times and carriers may vary.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information where available.

Questions?

Contact us at contact@zenriverincense.com or visit the customer account  to view your order status.